Feeling amazing today!! Got a very exciting email, stating that I am one of three finalist for Petplan’s Veterinary Nurse of the year award!! I get to attend a black tie award dinner next January, where the awards will be given! Orlando bound January 2019!! Can’t wait to attend the VMX conference! Live life to the fullest!!
I went to an information session to become a Dementia Friend. Enthused by this, I wanted to help bring the message back to the local community. Last week I attended a course to become a Champion, which means I am trained to deliver these information sessions to groups.
The plan is to help others to understand dementia a little bit more so they can support those living with dementia.
As an RVN with a previous career of caring for people with quite progressed dementia, I really am passionate about helping those who need support to care for their pets as well as they can, for as long as they can.
📞 Telephone Triage 📞
The aim of telephone triage is to gather information which determines how urgently the patient needs veterinary treatment. Telephone triage also allows the veterinary team to prepare necessary equipment prior to the animal’s arrival, saving time and allowing prompt patient stabilisation.
During telephone triage, the call handler is limited to verbal communication only, and so effective communication skills are crucial. Clients may be emotional or worried, therefore communication should be calm, clear and controlled, and a compassionate yet confident tone should be maintained throughout. The call handler should direct the conversation, asking open-ended questions where needed, to gain a full description of the whole problem, and re-directing the client appropriately if superfluous/irrelevant information is given.
Telephone triage should include the patient's signalment as well as questioning what prompted the client to contact the clinic that day. Clear instructions to the clinic (if not the normal clinic the patient attends) should be given; these may be followed up via email or text message, so that clients have written information to follow. 💻 Further Reading/References:
Donnelly, E. and Lewis, D. 2016. Triage of the veterinary patient. In Practice 38 (4) ➡️ https://inpractice.bmj.com/content/38/Suppl_4/6
Frederick, C. 2014. The art of telephone triage. Veterinary Team Brief ➡️ https://www.veterinaryteambrief.com/article/art-telephone-triage
Poli, G. 2017. Triage pt 2: secondary survey. Vet Times ➡️ https://www.vettimes.co.uk/triage-pt-2-secondary-survey/
Brown, A. and Drobatz, K. 2014 Triage of the emergency patient. In: King, L. and Boag, A. eds. BSAVA Manual of Canine and Feline Emergency and Critical Care. Gloucester: BSAVA. pp. 1-7.
Burgess Pet Care. 2017. Telephone Triage – Getting it Right ➡️ http://burgesspetcare.com/blog/post.php?s=2017-03-13-telephone-triage-getting-it-right
👉FREE GROUP ALERT
As I flip the page on my calendar it's hard to believe that Thanksgiving is a week away, Christmas is a month and the new year, well that's seriously a matter of weeks. Time flies whether you're having fun or not. .
It's easy to get caught in the hustle and bustle of the season, of the stress and of course stuck with the entire tray of cookies from work! Honestly It's easy to get sucked into the feeling of it's okay to stop taking care of yourself during the holidays too, because it's the season of giving afterall...right?
Wrong. You've gotta take care of YOU, because without YOU there will be no giving, no joy and certainly no one to run ALL the errands, get all the presents, plan all the events and no one to make the best dish at Thanksgiving!
So I'm co-hosting a little event starting tomorrow filled with a TON of recipes(healthy AND delicious), some amazing cocktails and even tips on how to ROCK this holiday season with some awesome holiday hacks! .
Comment a 🦃 below to grab some free value with me and my amazing community for the next 7 days!!! #chocolatechip#bettycrocker#feedme
While building awesome content, resources and videos for our favorite crew of veterinary technicians on IGNITE, we usually capture some pretty funny outtakes along the way.
(In case you're wondering, the final product turned out great! Go to www.ignitevet.com to grab a subscription and check out the full video!)
Tiny plates and an itty bitty saw blade to make the osteotomy.
We are capable of performing both TTA's and TPLO'S down to 10lbs, dependent on tibial crest size, of course.
Because of the size of these patients, extra care and finesse must be used when operating to ensure we do not break the bone, bits, pins or screws when drilling and cutting. 😱 📸 Source: @veterinarytechnicians ➖➖➖➖➖➖