This is Emal. Our van died in Baldwin Park and he came out to help. He took the van to our house where I'll do repairs if I can.
Most jobs require hard and soft skills. Emal has major #softskills , the ability to #inspire#confidence , to be utterly devoted to his customer at the moment. He was #pleasant and #cheerful , with old-school #manners . It didn't feel like mere training: this is who he his.
Some people have great soft skills to mask their lack of hard skills. Not Emal. We showed him where we needed the van, on a curved part of the street, and he maneuvered that truck into the perfect position, allowing for the ramp to come down, and rolled the van off #exactly in the right spot, the front and rear wheels exactly the same (correct) distance from the curb.
It was a thing of #beauty .
It is such a joy to see someone demonstrating #excellence in both areas. He'll get a perfect score on the customer survey.
May he be safe and blessed.