When you're building a clientele that comes back, follow-ups are deal makers. So many stylists struggle to follow up for fear of being naggy and scaring away their clients. The first key to crafting your follow up is to keep it simple, don't over think it or give it too much time. Make sure you're offering them something actionable.
For the best results, avoid yes or no questions- instead, offer them options! "Let me know which of these dates/times works best for you and I'll pencil you in!"
When you're working with newer clients, it's especially important to train them on how you work and also silently send the message that this is not a hobby- but your business which is why all your offers should be time sensitive!
When you're offering up times, let them know you'll hold these options until tomorrow! That way if they can't get to it that moment, you're not cutting them off from their chance but you're not leaving yourself hanging!
Want to really set yourself up for success? Pre-book while they process or while their still in their chair! If you're a double booker, you could always lead in to let your assistant get them set up for their next session and that way you're not reminding clients it's time to refresh! ✨
So what are your favorite tricks for keeping your favorite clients coming back? We'd love to hear some of yours!
I love love loved our blonding class today! Learned some new foil placement techniques and it turned out gorgeous. Here’s some curly/straight photos of the finished look. Thanks @wella for the great class! Check my story for the process.
D R E A M Y 😍 Balayage refresh for one of our beautiful clients.
Taking the blonde back up through the base colour to brighten the root area using babylites&balayage technique 👌🏽😍🙌🏼 To book a colour consultation/patch test or to make an appointment please email: